ORIGINAL

MURANO GLASS

handmade in Venice Italy, since 1291

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FAQ -Frequent Asked Questions

1) Do you ship to my country?

Yes we ship worlwide by TNT courrier. 

See all information about shipment, click here.

 

2) How soon will it ship and arrive the packaging? 

See time delivery section, click here.

 

3) How can I truck my order?

To not bore our customers with complicated order process, we not ask to register an account. 
All informations about the status of the order are sent to the email address provided by customer during chekout.
Once the order is placed you will get an email of confirmation by our payment circuit system, and one by our customer support.
Once the parcel is ready to be delivered you will get an email with tracking information.

It is possible to change billing data and shipping address after order is confirmed, contacting our customer service.

 

4) Is the Custom Duty Tax cost part of the shipping fee?

NO. Duty import tax is at client expense when applied. The clearance service is fully managed by TNT, which means that export documentation and regulations can be taken care of. more info here.

Frequently customer countries information:

Note: all official information about custom duty tax must be confirmed by Duty Office of the country of import.

 

Would TNT coordinate the payment of the duty with me?

Yes it will coordinate it. The clearance service is fully managed by TNT, which means that export documentation and regulations can be taken care of.

 

5) Will goods come with the certificate of authenticity?

Yes, all our artworks are certify Original Murano Glass.

See more information about our certification, click.

 

6) What happens if it breaks on the way? 

It is not a probleme! Our shipments are always insured by TNT company.

just to let you know in the last year we sent thousand of artwork, just one goblet get broken.

See how we pack carefully our artwork, click here. 

Moreover when the courrier deliver the parcel, you should do this:

  • check immediately if the packaging is demaged from outside,
  • open the box in front of the courrier, and check if everything is ok,
  • when you sign the document to courrier of deliver done, please declare the demage,
  • make mobile photos of packaging and broken piece,
  • Send photo by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with order number.

We will send you a new piece as soon as possible. We will care about insured refound by ourself.

Note that in the last year we sent thousand of artworks, just one goblet got broken. It is our work we know how to do it carefully.

 

7) What can I do if I do not like the piece?

We give 14days money back guarantee,

see all information about customer satisfaction, click here

 

8) How can I change currency in your store?

Use the module on top right corner of the storepage to change currency from euro to yours.

See here more information about change currency, click here.

 

9) How can I place an order in your store?

See here the complete help how to order on Original Murano Glass store, click here.

Have you a good shopping!

 

10) What kind of payment to you accept?

- Credit Card

- Paypal

- Wire transfer

to pay with American Express see the how to click here.

 

11) How much would it cost to change the wiring to US electric?

it is included in the chandelier price and service we provide, just in order note write for US system.

 

About our web store


The only e-shop based in Murano island.
Original Murano Glass OMG® company, heir of an important glass factory founded in 1934, offers to its international customers artistic glass artworks entirely handmade with classique and/or innovative designs, according with the customer requirements. On our store customer can choose from a vast variety of all type of Murano glass production executed with the highest levels of tecnique and creativity.

Original Murano Glass OMG® store is the first official online store of the most prestigious and emerging glass masters of Venice.
Each artglass is carefully selected by our experts to provide the highest quality glassworks, made in Italy.
Everyday we update our catalogue with new and exclusive Murano glass masterpieces.

WHY SHOPPING IN OUR STORE?

  • 100% Authentic Murano glass produced in our furnaces, and delivered with our Certificate of Authenticity Original Murano Glass OMG®.
  • 14 Days Money back guarantee, from the moment you recieve the piece you have 14 days to decide whether to send it back to us and get your money refund.
  • Our customers consider Excellent our products and customer service, read their reviews in TrustedShop.
  • The biggest collection of Murano glass artworks with more then 3000 objtecs in stock that permit us to send in prompt delivery, usefull for last time gift ideas.
  • Free worldwide shipping is for all order above 399euro(450$).
custom order work original murano glass

Handmade in our factory!


specialized in home decor

Home décor experts!


Original Murano Glass OMG®

SALE OFFICE

[email protected]

DELIVERY OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time

SALE OFFICE:
+39 3899335434 / +39 3276842376

DELIVERY OFFICE:
+39 3899335434

COMPANY ADDRESS

Original Murano Glass s.n.c. Fondamenta San Giovanni dei Battuti 4b. 30141, Murano Venezia Italy.

VAT

IT04347580278

SALES OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time: +39 3899335434

DELIVERY OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time: +39 3899335434 / +39 3276842376

COMPANY ADDRESS

Original Murano Glass s.n.c. Fondamenta San Giovanni dei Battuti 4b. 30141, Murano Venezia Italy.

VAT: 04347580278

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