Terms of Sale, Conditions and Contract

By purchasing in online store www.originalmuranoglass.com from company Original Murano Glass s.n.c. VAT IT04347580278 (address: Fondamenta San Giovanni dei Battuti 4b 30141 Murano Venezia Italy), you are fully accepting our terms and conditions contract:

see Main Contract, Termini di Vendita, italian language.

For those who do not speak Italian, the main points of the contract are listed below:

Items
We strive to perfection when describing our items. We always attach high quality pictures for each item and a 3d video when possible. We make sure our descriptions are as accurate as possible in our media catalogue. Any errors which may appear on the web site are not intentional.

Purchasing items
While purchasing in our online store, please read carefully the item description. All the listed products are totally handmade by our glass masters: this is their beauty. Colors and other details of the products could be a bit different from those visible in pictures and video of item description. It is not possible to guarantee the exact colors visible in screen devices. This means that, customer is agree to receive always an unique product, never identical, and accept all little differences in shapes, colors and sizes (around +-5%) from the media catalogue.

Payment Method
Payment must be made exclusively in Euros. The currency conversion system available in this site is only to facilitate navigation and may not correspond precisely to the actual Euro exchange rate of the day.

Shipping policy
All the items are insured during the shipping service in order to guarantee a high quality standard. Any import taxes are paid by the buyer.

Returns Policy
Customers can return the purchased item within 14 days from the delivery. We'll fully refund the customers when the item returns totally intact. From the refund will be deducted any Italian customs fees may occurs, that the company Original Murano Glass s.n.c. have to pay to receive the returned products from non-EU countries. Return shipping fee is on the customers.
To start a refund request, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

The Right of Returns Policy is not valid for the purchased products of which, at the time of order, the buyer has requested the engraving or personalized decoration, or any product customization from catalogue. For wholesale purchaise the return policy is not valid.

Transport issues
If customers notice any kind of issue while tracking the parcel, they should report it to the courier and to us. If the piece is damaged, within 48h from the delivery of the parcel, customers are required to send us a picture of the broken item and one of the exterior box to This email address is being protected from spambots. You need JavaScript enabled to view it. with the description of the damage. The item is insured so we'll send a new one as soon as we receive the pictures.