Return Policy Customer Satisfaction
If you don't love your order, it's on us, you can return it to receive full refund.
Over holidays season we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund.
We want to make sure that you are completely satisfied with your purchase in our store OriginalMuranoGlass.com.
If, for any reason, you are not satisfied with your order, you may return your UNUSED article within 14 days from the date of arrive delivery.
Before sending back the item, please make sure that all of the following conditions have been correctly satisfied, for all detail informations read our terms and conditions contract.
The article you wish to return:
- must be sent back within 5 days from the date we accept the request for return.
- must be unused, unworn and not damaged.
- must be returned complete of all of its parts and accessories.
- must be sent in its original packaging, and carfully packed as received.
- the shipment must be notified on the day you will send back the package and provide the proof of it, confirming the tracking number, if possible.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits.
If all the above menthioned conditions are satisfied, we will refund you the cost of the product.
Shipping costs and any duty cost are on the customer's charge.
OriginalMuranoGlass.com offers no exchanges before the article is not arrived back to us.
Note: are excluded from the return policy all retailers and wholesale customers.
We will not issue any refunds for returns that do not satisfy all of the conditions indicated above;
Refunds are processed within approximately six (10) business days from receipt of your merchandise.
Address to return back:
Original Murano Glass s.n.c. Fondamenta San giovanni dei Battuti 4b, 30141 Murano Venezia Italy