ORIGINAL

MURANO GLASS

handmade in Venice Italy, since 1291

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Return Policy Customer Satisfaction

We want to make sure that you are completely satisfied with your purchase in our store OriginalMuranoGlass.com.

satisfactionIf, for any reason, you are not satisfied with your order, you may return your UNUSED article within 14 days from the date of arrive delivery. 

Before sending back the item, please make sure that all of the following conditions have been correctly satisfied, for all detail informations read our terms and conditions contract.

The article you wish to return:

- can be sent back to us only after you have requested by completing this document and send it back to: This email address is being protected from spambots. You need JavaScript enabled to view it.

- must be sent back within 5 days from the date we accept the request for return.

- must be unused, unworn and not damaged.

- must be returned complete of all of its parts and accessories.

- must be sent in its original packaging, and carfully packed as received.

- the shipment must be notified on the day you will send back the package and provide the proof of it, confirming the tracking number, if possible.

 

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 

If all the above menthioned conditions are satisfied, we will refund you the cost of the product.

Shipping costs and any duty cost are on the customer's charge.

OriginalMuranoGlass.com offers no exchanges before the article is not arrived back to us.

Note: are excluded from the return policy all retailers and wholesale customers. 

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; 

Refunds are processed within approximately six (10) business days from receipt of your merchandise. 

 

custom order work original murano glass

Handmade in our factory!


specialized in home decor

Home décor experts!


Original Murano Glass OMG®

SALE OFFICE

[email protected]

DELIVERY OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time

SALE OFFICE:
+39 3899335434 / +39 3276842376

DELIVERY OFFICE:
+39 3899335434

COMPANY ADDRESS

Original Murano Glass s.n.c. Fondamenta San Giovanni dei Battuti 4b. 30141, Murano Venezia Italy.

VAT

IT04347580278

SALES OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time: +39 3899335434

DELIVERY OFFICE

[email protected]

Mon-Fri 9.30am-5pm Italian time: +39 3899335434 / +39 3276842376

COMPANY ADDRESS

Original Murano Glass s.n.c. Fondamenta San Giovanni dei Battuti 4b. 30141, Murano Venezia Italy.

VAT: 04347580278

Our network:

BLACK offers: 

  • 10%OFF
    for all our Prime Delivery artworks with this badge badge 15%off black sale for stock
    Until stocks run out!
  • FREE WORLDWIDE SHIPPING
    for order above 399€ (around 455$)(349£)
  • XMAS Refund Policy
     for all coming orders we accept refund until 10th January 2019
  • LITTLE PRESENT
    by our OMG team in the parcel