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Terms of Sale, Conditions and Contract

By purchasing items in our online store at www.originalmuranoglass.com and directly from us, you accept our terms and conditions contract. 

see the Main Contract, Termini di Vendita, italian language.

For symplicity, for those who do not speak Italian, we summarized in these points belows the important part of the contract:

Items
We strive to perfection when describing our items. We always attach quality photos to each item listing and a 3d video when possible and we make sure our descriptions are as accurate as possible. Any errors which may appear on the web site are not intentional.

Purchasing items
When purchasing items from us, please read the item descriptions carefully. They bind us (you-the buyer and us-the seller) and are to be treated as a contract between both of us. Art Glass good are unique handmade, blowed and colored mixed, this mean that the item you see in photo description could be a little different from the one that client will recieved.

Shipping policy
We ship using insured courier. We don't ship using slower, cheaper methods in order to guarantee the quality of service our customers are expecting. There is always a possibility to pick up the item in our workshop.

Returns Policy
We accept returns, provided the item will be sent back to us on the buyer's expense. Refunds are only available within 14 days of receiving the artworks.
Use the request of refound document, download here, and send it with all the info requested to this email address This email address is being protected from spambots. You need JavaScript enabled to view it. to start a return process. 

Problems during shipping
Should there occur any problem with the piece during shipment, this is to be reported to the courier and to us immediately after recieving the item.
It is important to do it, as fast as possible, and, if it is possible open the box in front of the courrier and report the demage. When sending a complaint to us, please attach photos of the item and package. Send us the information to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will send to customer, soon as possible, a new similar piece. 

Original Murano Glass s.n.c.
Fondamenta San Giovanni dei Battuti 4b
30141 Murano Venezia Italy

VAT: 04347580278

 

100% Original Murano Glass 100%Original Murano Glass
OMG™ authentic and guaranteed

spedizione assicurata DELIVERY WORLD WIDE
with safe insured shipping

14 days money back 100%CUSTOMER SATISFACTION
14 days money back

pronta consegna PROMPT DELIVERY
 for more then 2000 products

Find out more about our web store

The only e-shop based in Murano island.
The biggest collection of Murano glass artworks with more then 2000 objects for sale. Everyday we update our catalogue with new and exclusive Murano glass goods. Original Murano Glass Store is the first official online store of many established and emerging art producers of Murano and Venice. Each object is carefully selected by our experts to provide the highest quality glasswork. Shopping in our online store, customer buy at the best price, directly from our selected Murano glass producers (artists, artisans, furnace and factories).

Certificate of authenticity

Each artwork in our store is handcrafted in Original Murano Glass, according with origin, techniques, materials, and it is created with all the passion, proud and attentions of the best made in Italy. All our products reach the customer with our certificate of authenticity as guarantee to own an original Murano Glass art object. Murano glass handmade according with the old venetian tradition.
Read more about our certification.

Payment methods accepted

payments methods in our shop
credit card payment method original murano glass

WIRE TRANSFER

Delivery Worldwide

Our decades of experience with glass objects allows us to deliver with the utmost care and security. Every item is carefully packed and shipped by insured TNT courier.

Visit our showroom and furnace in Murano

Original Murano Glass showroom fisical shop
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  • NEW COLLECTION, LAST SERIES
  • SPECIAL OFFERS

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