Terms of Sale, Conditions and Contract
By purchasing items in our online store at www.originalmuranoglass.com and directly from us, you accept our terms and conditions contract.
see the Main Contract, Termini di Vendita, italian language.
For symplicity, for those who do not speak Italian, we summarized in these points belows the important part of the contract:
We strive to perfection when describing our items. We always attach quality photos to each item listing and a 3d video when possible and we make sure our descriptions are as accurate as possible. Any errors which may appear on the web site are not intentional.
When purchasing items from us, please read the item descriptions carefully. They bind us (you-the buyer and us-the seller) and are to be treated as a contract between both of us. Art Glass good are unique handmade, blowed and colored mixed, this mean that the item you see in photo description could be a little different from the one that client will recieved.
We ship using insured courier. We don't ship using slower, cheaper methods in order to guarantee the quality of service our customers are expecting. There is always a possibility to pick up the item in our workshop. Duty import tax is at client expense when applied. The clearance service is fully managed by courier, which means that export documentation and regulations can be taken care of.
We accept returns, provided the item will be sent back to us on the buyer's expense. Refunds are only available within 14 days of receiving the artworks.
Problems during shipping
Should there occur any problem with the piece during shipment, this is to be reported to the courier and to us immediately after recieving the item.
Original Murano Glass s.n.c.
Fondamenta San Giovanni dei Battuti 4b
30141 Murano Venezia Italy