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Return Policy Customer Satisfaction

We want to make sure that you are completely satisfied with your purchase in our store OriginalMuranoGlass.com.

satisfactionIf, for any reason, you are not satisfied with your order, you may return your UNUSED article within 14 days from the date of arrive delivery. 

Before sending back the item, please make sure that all of the following conditions have been correctly satisfied, for all detail informations read our terms and conditions contract.

The article you wish to return:

- can be sent back to us only after you have requested by completing this document and send it back to: This email address is being protected from spambots. You need JavaScript enabled to view it.

- must be sent back within 5 days from the date we accept the request for return.

- must be unused, unworn and not damaged.

- must be returned complete of all of its parts and accessories.

- must be sent in its original packaging, and carfully packed as received.

- the shipment must be notified on the day you will send back the package and provide the proof of it, confirming the tracking number, if possible.

 

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 

If all the above menthioned conditions are satisfied, we will refund you the cost of the product. Shipping costs are on the customer's charge.

On purchases made through PayPal, the PayPal fee cannot be refunded, 3% of total.

On purchaise made through Credit Card, the transaction fee cannot be refunded, 2% of total.

OriginalMuranoGlass.com offers no exchanges before the article is not arrived back to us.

Note: are excluded from the return policy all retailers and wholesale customers. 

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; 

Refunds are processed within approximately six (10) business days from receipt of your merchandise. 

 

100% Original Murano Glass 100%Original Murano Glass
OMG™ authentic and guaranteed

spedizione assicurata DELIVERY WORLD WIDE
with safe insured shipping

14 days money back 100%CUSTOMER SATISFACTION
14 days money back

pronta consegna PROMPT DELIVERY
 for more then 2000 products

Find out more about our web store

The only e-shop based in Murano island.
The biggest collection of Murano glass artworks with more then 2000 objects for sale. Everyday we update our catalogue with new and exclusive Murano glass goods. Original Murano Glass Store is the first official online store of many established and emerging art producers of Murano and Venice. Each object is carefully selected by our experts to provide the highest quality glasswork. Shopping in our online store, customer buy at the best price, directly from our selected Murano glass producers (artists, artisans, furnace and factories).

Certificate of authenticity

Each artwork in our store is handcrafted in Original Murano Glass, according with origin, techniques, materials, and it is created with all the passion, proud and attentions of the best made in Italy. All our products reach the customer with our certificate of authenticity as guarantee to own an original Murano Glass art object. Murano glass handmade according with the old venetian tradition.
Read more about our certification.

Payment methods accepted

credit card payment method original murano glass    payments methods in our shopWIRE TRANSFER

Delivery Worldwide

Our decades of experience with glass objects allows us to deliver with the utmost care and security. Every item is carefully packed and shipped by insured TNT courier.

Visit our showroom and furnace in Murano

Original Murano Glass showroom fisical shop
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  • SPECIAL OFFERS

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