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Return Policy Customer Satisfaction

We want to make sure that you are completely satisfied with your purchase in our store OriginalMuranoGlass.com.

satisfactionIf, for any reason, you are not satisfied with your order, you may return your UNUSED article within 14 days from the date of arrive delivery. 

Before sending back the item, please make sure that all of the following conditions have been correctly satisfied, for all detail informations read our terms and conditions contract.

The article you wish to return:

- can be sent back to us only after you have requested by completing this document and send it back to: This email address is being protected from spambots. You need JavaScript enabled to view it.

- must be sent back within 5 days from the date we accept the request for return.

- must be unused, unworn and not damaged.

- must be returned complete of all of its parts and accessories.

- must be sent in its original packaging, and carfully packed as received.

- the shipment must be notified on the day you will send back the package and provide the proof of it, confirming the tracking number, if possible.

 

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 

If all the above menthioned conditions are satisfied, we will refund you the cost of the product. Shipping costs are on the customer's charge.

On purchases made through PayPal, the PayPal fee cannot be refunded, 3% of total.

On purchaise made through Credit Card, the transaction fee cannot be refunded, 2% of total.

OriginalMuranoGlass.com offers no exchanges before the article is not arrived back to us.

Note: are excluded from the return policy all retailers and wholesale customers. 

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; 

Refunds are processed within approximately six (10) business days from receipt of your merchandise. 

 

100% Original Murano Glass 100%Original Murano Glass
OMG™ authentic and guaranteed

spedizione assicurata DELIVERY WORLD WIDE
with safe insured shipping

14 days money back 100%CUSTOMER SATISFACTION
14 days money back

pronta consegna PROMPT DELIVERY
 for more then 2000 products

What our customers say about us?

Selected top reviews for www.originalmuranoglass.com
Read our customers testimonials:
  • Absolutely stunning Exactly as expected - would order again. Betty Ann C., Westbank, BC Canada
     
    20/10/2017
  • I ordered a murano glass turtle and it came in a crap ton of protection with styrofoam pieces and 3 sheets of bubble wrap. Suffice to say, now the turtle has a new home with my friend :). Sherman L., San Jose, CA, USA
     
    20/10/2017
  • The Original Murano Glass Team and their glass masters are perfect. They made a uniqum sculpture for me and the result was better than I believe. Best costumer service, fast execution, and save shipment. If you need murano glass, write to OMG. If I am the next time in venice, I will visit them.
     
    23/09/2017
  • Creative art pieces some sought after by art collectors. I was fortunate to acquire the multi/color vase from AFRO that was a one of a kind. This magnificent art work adorns my living room by a window. The light highlights the details and the wonderful colors. Thank you OMG
     
    20/09/2017
  • Bought the glassware as a gift. It arrived at the destination within a week and the recipients were very pleased, so we are as well. Josh K., Naples, Florida
     
    22/08/2017
  • Very pleased with responsiveness and quality. Brilliant find - very good choice of items. Excellent customer service. Thank you OMG
     
    20/08/2017

Delivery Worldwide

Our decades of experience with glass objects allows us to deliver with the utmost care and security. Every item is carefully packed and shipped by insured TNT courier.

Visit our showroom and factory in Murano

Original Murano Glass showroom fisical shop

Contact

EMAIL:   [email protected]

Sale Office

Mon-Fri 9.30am-5pm Italian time:
 +39 3899335434
 +39 3276842376
 +39 3276842376

Delivery Office

EMAIL:   [email protected]

Mon-Fri 9.30am-5pm Italian time:
 +39 3899335434
 +39 3290954613
  +39 3290954613

Company Address: Original Murano Glass s.n.c.
Fondamenta San Giovanni dei Battuti 4b. 30141,
Murano Venezia Italy.  click to SEE MAP

VAT: 04347580278

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