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Terms of Service

Terms of service

By purchasing items in our online store at www.originalmuranoglass.com and directly from us, you accept our terms and conditions contract.

see the Main Contract, Termini di Vendita, italian language.

For simplicity, for those who do not speak Italian, we summarized in these points belows some part of the contract:

Items
We strive to perfection when describing our items. We always attach quality photos to each item listing and a 3d video when possible and we make sure our descriptions are as accurate as possible. Any errors which may appear on the web site are not intentional.

Purchasing items
When purchasing items from us, please read the item descriptions carefully. They bind us (you-the buyer and us-the seller) and are to be treated as a contract between both of us. Art Glass good are unique handmade, blowed and colored mixed, this mean that the item you see in photo description could be a little different from the one that client will received.

Shipping policy
We ship using insured courier. We don't ship using slower, cheaper methods in order to guarantee the quality of service our customers are expecting. There is always a possibility to pick up the item in our workshop.

Returns Policy
We accept returns, the items must be sent back to us on the buyer's expense. Refunds are only available within 14 days of receiving the artworks.
To start a request of refound, please, send it with all the info to this email address [email protected]

Problems during shipping
If should there occur any problem with the piece during shipment, it is to be reported to the courier and to us immediately after recieving the item.
It is important to do it, as fast as possible, and, if it is possible, open the box in front of the courrier and report the demage. When sending a complaint to us, please attach photos of the item and package. Send us the information to [email protected] We will send to customer, soon as possible, a new similar piece.

100% Original Murano Glass 100%Original Murano Glass
OMG™ authentic and guaranteed

spedizione assicurata DELIVERY WORLD WIDE
with safe insured shipping

14 days money back 100%CUSTOMER SATISFACTION
14 days money back

pronta consegna PROMPT DELIVERY
 for more then 2000 products

FREE SHIPPING*
for order above 399‎€ (410$)
(excluding parcel with venetian mirrors and chandeliers).
The parcel's tracking number is sent by email from TNT courier, who is also incharged of the whole delivery process. The courier organizes the delivery trought the client's phone number.

Help

To order:

1. Enter your billing informations, and if you need insert a different shipping address.

2. Select the shipping courier.

3. Select the payment method.

4. Agree to the terms of service.

5. Finally, click on the button purchase.

6. You will be redirected to the payment system chosen to pay.

7. You will receive an email with your purchase confirmation.

8. Once the package is shipped, we send you the online tracking number to track your goods.

Read here the complete help guide how to order.

Coupon code? How to use it click here.

AMEX or JCB credit card payment. Use Stripe as payment method. If the system does not accept your card please click here to see how to pay by American Express credit card.
how to pay with amex


You can contact us for more information and help.

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