Safe and insuranced packaging

The packaging is carefully madet by our experts, using specific packaging material for artistic glass. We pack parcels with materials that have a low impact on the environment and are regularly recyclable, and as environmentally friendly as possible. The products are wrapped in OMG® gift paper, or placed in the appropriate gift boxes, for the most important and large sculptures, big vases, venetian mirrors, the protective wooden case is made, the bench for the venetian chandeliers. In addition, all products shipped are insured.

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Professional packaging
recyclable material murano venetian glass
100% recyclable material
insured shipping venetian glass murano omg
Insured shipping

Our company is a solid reality where, during the years, we met the customers’ necessities creating wide exposition spaces for groups or single visitors. We have a gallery where we show our best and prestigious artworks together with our bestseller-rooms. We cannot miss to have a furnace where the glass masters look forward to show to the public the different glass production techniques. In the shops there are just handmade articles produced for us from our best artists, including unique and rare pieces. If customers don’t have space or enough comfort to carry the purchases, our export offices ship worldwide with insured courier, in this way it is easier to have your merchandise safely home. To have fully access to our structure we have a dock for any kind of boat, even for big groups; access for wheels chairs and buggies. The company is close to the water bus stop for those who prefer arrive with public transportation.

Let's start right from the beginning ... Some (quick) mention of the chemical composition of borosilicate

Borosilicate lampworking can be considered the other great branch of the lampworking in Murano Island, along with the most diffused one based on Murano Glass. The difference between the two types of glass, and thus between the two processing techniques and between the two artistic offers of the final product, is based obviously on the chemical composition: Murano Glass belongs to the sodium-calcium group, borosilicate - as it is conceivable - to the boron glass group.

The latter is a glass type of modern era, and was made in Germany by the chemist Otto Schott between 1887 and 1893, when it was actually patented under the name "Duran".

Its composition results a substantial amount of boron and only a minimum amount of soda, a composition which, given the function of the melting element and the mobile nature of the soda, gives this type of glass to one side more heat resistance and, on the other, greater stability once the machining process has ended.

How was borosilicate used yesterday? And today?

The first use of borosilicate glass was therefore in the chemical-pharmaceutical sector (test tubes, cylinders, amphibians) and in the food one (glasses, pots, and bottles), given the more developed ability to withstand acidic or aggressive surfaces. The subsequent creation of the American brand Pirex and the opening of American factories in France made it possible that from the 1920s onwards in these two countries the processing and use of this material became more widespread and open to experimental results.

Only later, borosilicate began to be used in the field of art, and more recently, from the early 1980s, it was able to find its own space within Murano's working practice.

Murano Glass VS Borosilicate: when boron is disadvantageous and when it isn’t

Still considered as a sophisticated and niche alternative to the island's lampworkers, the use of borosilicate glass has some disadvantages and some strengths compared to that of sodium-calcium glass.

  • Due to the lower expansion coefficient (33 compared to 104 of "Murano glass"), borosilicate needs higher temperatures to reach the melting point and therefore to be in the conditions of work, which involves the use of burners (in jargon cannelli) more powerful, and therefore a greater consumption of gas and oxygen and higher costs.
  • In addition, due to the highest melting point, some (very few) elements such as silver and the oxide specific for transparent clear blue color are incompatible. Therefore, it is not possible to cover that particular color range because the necessary elements would melt before the glass itself, making it impossible to properly amalgamate with the base material.

In spite of these deficits, borosilicate glass has several positive properties compared to the most common sodium-calcium.

  • Greater brightness
  • Greater hardness
  • More stress-resistant

This latter peculiarity allows the craftsman or artist who uses borosilicate to embark into boldest aesthetic evolutions, counting on the possibility of making larger objects and experimenting more courageous forms.

Particularly easy is the connection between empty and full sections (such as, for example, a bowl and a stem of a chalice), a condition that induces borosilicate lampworking Masters to deepen the blowing technique of glass compared to that of full glass: here because are most frequent light and sinuous works, more directed to the delicacy of curved and concave shapes than to the compactness of massive bodies.

The wisdom of the Masters of Murano

A double possibility, therefore, of sodium-calcium and borosilicate glasses, an element of wealth for Murano glass art and for lampworking technique in particular.

But more than a real clash, more than a true competition between two factions, some lampworking masters summarize the matter with a maxim as simple as effective: "For every aesthetic project and every work, the right kind of glass". And how can we give them wrong?

From the beginnings, more than two millennia ago...

Considered one of the oldest processing techniques, dating back to Middle Eastern origins at least 300 BC, the glassblowing in the furnace, or Soffiato all’impronta or Soffio libero, is certainly one of the cornerstones of the Murano art tradition. Glasses, jars, goblets, chandeliers, sculptures, luxury bottles and more: the range of objects that can be realized through these careful passages older than two thousand years is vast and varied in shapes and colors.

Masters' expertise is crucial to the correct execution of the work, and their imagination in understanding and reinterpreting methods and procedures is fundamental to infusing added value to a handmade product, always unique and unrepeatable.

... to the wonder of today (in five key steps)

Here, then, is an ancient knowledge echoed through distant times and lands until reaching the lagoon of Venice, and particularly the island of Murano. A magic that can be described step by step:

1) The starting point is the same for all of them: a long metallic cable hose is inserted into the oven, where molten glass reaches temperatures around 1370 degrees, and, by rotary motion, this hose collects a more or less spherical mass on one end.

2) At this point, the process can vary, depending on the size and the specific features of the developing object: after a first modeling phase, it may be necessary to reinsert the metal barrel into the crucible to collect more glass; to insert the glass mass into a temperature crucible to keep it malleable; or to make it interact with other colored fused glass compounds to obtain a sphere with those chemical elements that, once processed and cooled, will generate those almost unlimited color combinations for which the Murano tradition is famous in the world.

3) Referring to the realization of goti, colorful glasses with shadowing nuances, an authentic classic of Murano's artistic production, the incandescent agglomerate is rubbed on a bed of glass powder of previously selected colors.

4) Analogous operation is then carried out on a surface of murrine, small sections of glass rods that have internally imaginative geometric decorations. At that point, the most delicate moment: blowing inside the cable metal instrument the glass mass is molded until it takes the desired cable spherical shape, a glass rod called puntello is attached to the convex side of it and, with great attention, the work that is being created from is separated from the metal support used for blowing.

5) The section just disconnected (which will become the top of the chalice) is heated and with quick touches of borselle, the iron pliers used for modeling, the spherical mass blown is opened in order to become the " mouth "of the goto. Once the puntello is disconnected from the bottom of what is now a fully recognizable chalice, the work in front of the eyes is the enchantment of a gesture handed down from generation to generation, century to century, in the continuity of an island such as Murano that also today can only leave amazed visitors and experts from all over the world.

Dalle origini più che bimillenarie…

Considerata una delle più antiche tecniche di lavorazione, risalente nelle origini mediorientali almeno al 300 a.C., quella del vetro soffiato in fornace, o “soffiato all’impronta” o “soffio libero”, costituisce di certo uno dei capisaldi della tradizione artistica muranese. Bicchieri, vasi, calici, lampadari, sculture, bottiglie di lusso e quant’altro: la gamma degli oggetti realizzabili tramite gli attenti passaggi di più che bimillenaria memoria è vastissima e quanto mai variegata nelle forme e nei colori.

La perizia dei Maestri è determinante nella corretta esecuzione dell’opera, e la loro fantasia nell’intendere e reinterpretare metodi e procedure risulta fondamentale per infondere valore aggiuntivo ad un prodotto creato a mano, sempre unico e irripetibile.

…alla meraviglia dei giorni nostri (in cinque passaggi chiave)

Ecco dunque un sapere antico riecheggiato attraverso tempi e Paesi lontani fino a giungere nella laguna di Venezia, e in particolare nell’isola Murano. Una magia che si può raccontare passo per passo:

1) Il punto di partenza è per tutti il medesimo: viene inserito un lungo tubo metallico cavo all’interno del forno, dove il vetro fuso raggiunge temperature intorno ai 1370 gradi, e, tramite movimento rotatorio, se ne raccoglie una massa più o meno sferica all’estremità.

2) A questo punto il processo può diversificarsi, a seconda delle dimensioni e delle caratteristiche specifiche dell’oggetto in via di sviluppo: può essere necessario, dopo una prima fase di modellazione, reinserire la canna metallica cava nel crogiuolo per raccogliere altro vetro; inserire la massa vetrosa in un diverso forno detto di riscaldo per mantenerla malleabile; o ancora farla interagire con altri composti vetrosi fusi colorati per ottenere una sfera dotata già di quegli elementi chimici che, una volta lavorati e raffreddati, genereranno le pressoché illimitate combinazioni cromatiche per cui la tradizione muranese è celebre nel mondo.

3) Riferendoci alla realizzazione dei goti, variopinti bicchieri dalle sfumature cangianti, un autentico classico della produzione artistica di Murano, si fa scivolare l’agglomerato vetroso raccolto ancora incandescente su un letto di polvere di vetro dai colori precedentemente selezionati.

4) Operazione analoga viene quindi compiuta su una superficie cosparsa di murrine, piccole sezioni di canna di vetro che presentano internamente dei fantasiosi incroci geometrici. A quel punto il momento più delicato: soffiando all’interno dello strumento metallico cavo si modella la massa vetrosa fino a farle assumere la forma più o meno sferica che si desidera, si attacca una canna di vetro detta “puntello” sul lato convesso della stessa e, con grande perizia, si separa l’opera in fase di creazione dal supporto metallico utilizzato per la soffiatura.

5) Si riscalda dunque proprio la sezione appena staccata (che diventerà la parte superiore del calice) e con rapidi tocchi di “borselle”, le pinze in ferro utilizzate per la modellazione, si va appunto ad aprire la massa sferica soffiata e si definisce meglio la “bocca” del goto. Una volta staccato il puntello dal fondo di quello che è ormai un bicchiere già pienamente riconoscibile, si è di fronte all’incanto compiuto di una gestualità tramandata di generazione in generazione, di secolo in secolo, nell’alveo di un’isola quale quella di Murano che ancora oggi non può che lasciare stupefatti visitatori ed estimatori da tutto il mondo.

1) Do you ship to my country?

Yes we ship worlwide by UPS DHL TNT courrier. 

See all information about shipment, click here.

 

2) How soon will it ship and arrive the packaging? 

See time delivery section, click here.

 

3) How can I truck my order?

To not bore our customers with complicated order process, we not ask to register an account. 
All informations about the status of the order are sent to the email address provided by customer during chekout.
Once the order is placed you will get an email of confirmation by our payment circuit system, and one by our customer support.
Once the parcel is ready to be delivered you will get an email with tracking information.

It is possible to change billing data and shipping address after order is confirmed, contacting our customer service.

 

4) Is the Custom Duty Tax cost part of the shipping fee?

NO. Duty import tax is at client expense when applied. The clearance service is fully managed by UPS DHL TNT, which means that export documentation and regulations can be taken care of. more info here.

Frequently customer countries information:

Note: all official information about custom duty tax must be confirmed by Duty Office of the country of import.

 

Would shipping courier coordinate the payment of the duty with me?

Yes it will coordinate it. The clearance service is fully managed by TNT, which means that export documentation and regulations can be taken care of.

 

5) Will goods come with the certificate of authenticity?

Yes, all our artworks are certify Original Murano Glass.

See more information about our certification, click.

 

6) What happens if it breaks on the way? 

It is not a probleme! Our shipments are always insured by DHL or UPS company.

just to let you know in the last year we sent thousand of artwork, just one goblet get broken.

See how we pack carefully our artwork, click here. 

Moreover when the courrier deliver the parcel, you should do this:

  • check immediately if the packaging is demaged from outside,
  • open the box in front of the courrier, and check if everything is ok,
  • when you sign the document to courrier of deliver done, please declare the demage,
  • make mobile photos of packaging and broken piece,
  • Send photo by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with order number.

We will send you a new piece as soon as possible. We will care about insured refound by ourself.

Note that in the last year we sent thousand of artworks, just one goblet got broken. It is our work we know how to do it carefully.

 

7) What can I do if I do not like the piece?

We give 14days money back guarantee,

see all information about customer satisfaction, click here

 

8) How can I change currency in your store?

Use the module on top right corner of the storepage to change currency from euro to yours.

See here more information about change currency, click here.

 

9) How can I place an order in your store?

See here the complete help how to order on Original Murano Glass store, click here.

Have you a good shopping!

 

10) What kind of payment to you accept?

- Credit Card

- Paypal

- Wire transfer

to pay with American Express see the how to click here.

 

11) How much would it cost to change the wiring to US electric?

it is included in the chandelier price and service we provide, just in order note write for US system.

 

How do I install my venetian chandelier Rezzonico?

please read this article how to assembly venetian chandelier.

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Vogliamo fare in modo che siate completamente soddisfatti del vostro acquisto nel nostro negozio OriginalMuranoGlass.com.

 satisfaction

Se, per qualsiasi motivo, non siete soddisfatti del vostro ordine, potete restituire il vostro articolo inutilizzato entro 14 giorni dalla data di consegna, e ricevere il rimborso.

Prima della restituzione dell'articolo, assicuratevi che tutte le seguenti condizioni siano correttamente soddisfatte, per tutti i dettagli vedere il Contratto di Vendita.

L'articolo che desidera ritornare:

 

- Può essere rispedito a noi solo dopo aver richiesto e compilato il documento di reso . Il reso va inviato a: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Deve essere rispedito entro 5 giorni dalla data in cui accettiamo la richiesta di ritorno.

- Deve essere inutilizzato, nuovo e non danneggiato.

- Deve essere restituito completo di tutte le sue parti e accessori.

- Deve essere inviato nella sua confezione originale, e imballato come ricevuto.

- La spedizione deve essere comunicata il giorno che invierà il pacchetto, comunicandoci il numero di tracciamento, se possibile.

 

 

Tutta la merce si esamina visivamente al ricevimento per i segni di usura prima del rilascio di eventuali rimborsi, scambi o crediti.

 

Se tutte le condizioni di cui sopra sono soddisfatte, lo rimborseremo il costo del prodotto. Le spese di spedizione sono a carico del cliente.

 Nota: sono esclusi dalla politica di rimborso tutte le imprese e rivenditori

Indirizzo dove inviare la merce di reso:

Original Murano Glass s.n.c. Fondamenta San giovanni dei Battuti 4b, 30141 Murano Venezia

If you don't love your order, it's on us, you can return it to receive full refund.

We want to make sure that you are completely satisfied with your purchase in our store OriginalMuranoGlass.com.

satisfactionIf, for any reason, you are not satisfied with your order, you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.. 

Before sending back the item, please make sure that all of the following conditions have been correctly satisfied, for all detail informations read our terms and conditions contract.

The article you wish to return:

- can be sent back to us only after you have requested by completing this document and send it back to: This email address is being protected from spambots. You need JavaScript enabled to view it.

- must be sent back within 14 days from the date we accept the request for return.

- must be unused, unworn and not damaged.

- must be returned complete of all of its parts and accessories.

- must be sent in its original packaging, and carfully packed as received.

- the shipment must be notified on the day you will send back the package and provide the proof of it, confirming the tracking number, if possible.

 

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 

If all the above menthioned conditions are satisfied, we will refund you the cost of the product.

Shipping costs and any duty cost are on the customer's charge, From the refund will be deducted any Italian customs fees may occurs, that the company Original Murano Glass s.n.c. have to pay to receive the returned products from non-EU countries.

OriginalMuranoGlass.com offers no exchanges before the article is not arrived back to us.

Note: are excluded from the return policy all retailers and wholesale customers. 

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; 

Refunds are processed within approximately 10 business days from receipt of your merchandise. 

Address to return back: 

Original Murano Glass s.n.c. Fondamenta San giovanni dei Battuti 4b, 30141 Murano Venezia Italy